Desktop Tech Support
Computer technicians provide support to staff in the office or students in labs by gathering information and analyzing what support is needed with computer hardware, printers, calendaring, email, MS Office, retrieving files, installing or reinstalling software, accessing the network, changing passwords, etc. May be delivering support in-person, over the phone, or via e-mail.
People who are organized, curious and can prioritize. Must be able to stare at computers for long periods of time, can follow directions yet remain flexible. Must get along well with people and ahve a genuine desire to help others. Flexibility for overtime shifts is often desirable.
Every business with 20 employees or more needs IT support. Large companies will have a more structured career path. You may also get hired with companies that provide outsourced tech support to businesses.
Can lead to careers as a Senior Desk Support/Technician, Systems Administrator, IT Manager, Systems Engineer or Systems Architect.
In most cases, you'll need experience to get hired, so, the best way to find a job is to land an internship or an internship-to-hire. Volunteer or get hired to run a school lab. You can register with a placement agency, check job boards, or network within your LinkedIn community.
- Intro to Computers Using PCs
- Operating Systems – Command Line
- Operating Systems Technologies
- Operating Systems – Windows
- Computer Hardware
- Intro to Networks
- Internet Safety
- Windows Security Basics
- MS Office Suite, Microsoft Outlook
- Cloud-based Salesforce
- WiFi Basics
- Operating System – Mac
- Google Docs
- Computer Technical Support
Microsoft Certified Desktop Support Technician (optional); CompTIA A+, CompTIA Network+, CompTIA Secuirty+, Apple User Certification if working on Macs.