It's not just what you say
Communication skills are important to everyone – they are how we give and receive information and convey our ideas and opinions with those around us. Long before humans developed language skills, we found ways to communicate with one another. Even in the absence of recognizable words, we were highly attuned to nonverbal clues (think: lots of grunts and hand gestures). We had to be if we wanted to survive.
Remember, non-verbal communication is also critical in an interview. Employers expect good eye contact, good posture, and “active” listening. We trust what we see and sense even more than the actual words we hear.
In fact only 7% of what we communicate is through words. Think about it: Remember the last time a friend or sibling was angry? He or she may have insisted, “Really, I’m fine”—but from his or her crossed arms and closed-off body language, you knew the exact opposite was true.
The same goes for interviews. You may have the perfect set of answers prepared, but if your body language is communicating nervousness, anxiety, boredom, or untruthfulness, your interviewer is going to sense it immediately—and it could cost you the job.
So, before you walk into your next interview, make sure you know how to take advantage of the other 93% of communication. Watch the video for a few tips to get you started.